ITIL® Foundation
ITIL® Foundation In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses. For more information on class schedules, please contact us at enquiry@trainocate.com.
Level: Entry
Total Hours： 21 小時
Number of Lessons： 3
開課日期： Nov 01, 2017
Day of the week： Wed , Thu , Fri
NTD 1,800

Course Introduction

Course Objectives

ITIL® Foundation In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Who Should Attend

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.

Objectives

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Course Content

  1. Service Management Defined

    IT services and what they really do
    How IT services deliver value to customers
    Value and importance of IT service management

  2. ITIL Introduction

    Good practices
    Ease ITIL adoption
    ITIL qualification scheme, bodies, and certifications

  3. Service Strategy

    Design, develop, and implement service management
    Service management as a strategic asset
    Setting objectives and expectations
    Identify and select prioritization opportunities

  4. Service Design

    Design and develop services
    Develop processes
    Design principles and methods
    Convert strategy into services

  5. Service Transition

    Develop and improve capabilities
    Improved methods for transitioning new and changed services into operation
    Manage the complexity related to changes
    Prevent undesired results while enabling innovation

  6. Service Operation

    Effectively and efficiently deliver support services
    Ensure value to customer and service provider
    Maintain stability while allowing for change
    Organize to improve IT support to customers

  7. Continual Service Improvement

    Create and maintain value for customers
    Importance of better design, introduction, and operation of services
    Improving service quality, business continuity, and IT efficiency
    Link improvement efforts to strategy, design, and transition

  8. Exam-Taking Tips

    Important techniques to help you pass your exam

  9. Exam Review

  10. Exam